Maxalt OptTu smo za sva vaša pitanja.
Imate pitanje o Maxalt Opt ili svom računu? Naš tim podrške rado pomaže. Javite nam se i odgovorit ćemo vam u najkraćem mogućem roku.
What to expect when you get in touch
Which channel to use
Email suits anything with a document attached — identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, because most account questions are answered faster in two minutes of conversation than in four messages.
Outside working hours
Messages sent in the evening or at the weekend are queued and answered first thing on the next working day, in the order they arrived.
Details worth including
The registered email address and the approximate date of whatever you are asking about are enough for us to find the account. Never send a password, a full card number or a one-time code — no member of our team will ever ask for them.
If something looks wrong
Report it the same day. Anything involving a payment you do not recognise is escalated immediately rather than joining the normal queue.
Kako nas kontaktirati
| Channel | Best for | Response |
|---|---|---|
| Podrška putem e-pošte — [email protected] | Pitanja o računu, verifikaciji, isplatama | Obično odgovaramo u roku od jednog radnog dana. |
| Callback request | Sve što je lakše objasniti razgovorom | Radno vrijeme podrške: pon–pet, 9:00–18:00 |
| Abuse report — /prijavi-zloupotrebu | Lažno predstavljanje, zloupotreba brenda, sumnjive poruke | Reviewed on receipt |
Prije nego napišete
Većina pitanja već ima odgovor na stranici, a provjera unaprijed obično je brža od čekanja na odgovor.
- Najčešća pitanja. — troškovi, isplate, verifikacija i minimalni iznosi.
- Kako funkcionira sigurno ulaganje. — što se događa nakon registracije, korak po korak.
- Pricing — što je besplatno, a gdje se može pojaviti trošak.